Privacy Policy
1. Introduction
Welcome to Halfway (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information
when you use our food and beverage delivery app (the “App”). By using the App,
you agree to the terms of this Privacy Policy.
2. Information we Collect
a. Personal Information
When you use the App, we may collect the following personal information:
- Contact Information: Name, email address, phone number, and delivery address.
- Account Information: Username and password.
- Order History: Details of the orders you place through the App.
b. Usage Data
We may collect information about your interaction with the App, including:
Location Information: Halfway collects location data to enable device tracking for accurate delivery of orders even when the app is closed or not in use.
Device Information: IP address, device type, operating system, and browser type.
App Usage: Pages you visit, the time and date of your visits, and other usage statistics.
3. How we use your information
We use your information for the following purposes:
Analytics: To analyze usage trends and improve the App.
Order Processing: To process and fulfill your orders.
Customer Support: To provide support and respond to your inquiries.
Personalization: To tailor content and recommendations to your preferences.
Communication: To send you updates, promotional offers, and important information related to your account and orders.
4. How we share your information
We may share your information with:
Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
Service Providers: Third-party vendors who perform services on our behalf, such as payment processors, delivery services, marketing partners and cloud database providers.
Legal Requirements: To comply with legal obligations or protect our rights, safety, or property.
Sometimes we must send your personal information to other countries.
Some of these service providers may be in other countries that may not have the same levels of protection of personal information as South Africa. If this is the case, we will ensure that anyone to whom we transfer personal information is subject to a law or binding agreement which provides an adequate level of protection.
We do not sell or rent your personal data to third parties.
5. Data Security
We implement appropriate technical and organizational
measures to safeguard your personal information. However, no method of
transmission over the internet or electronic storage is completely secure.
While we strive to protect your information, we cannot guarantee its absolute
security.
6. Your rights and choices
Access and Correction: You may access and update your personal information by logging into your account.
Opt-Out: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in the emails.
Account Deletion: You have the right to delete your account at any time. Once registered on the app, you can request account deletion by using the in-app account deletion feature, which will send a support request to our team for complete removal of your data.
Alternatively, users can also follow the instructions provided in our FAQ section or access the Account Deletion Request directly to request profile removal. Upon deletion, all personal data will be permanently removed unless retention is required by law.
7. Children’s Privacy
The App is not intended for use by individuals under the age
of 13. If You are a parent or guardian and You are aware that Your child has
provided Us with Personal Data, please contact Us. We do not knowingly collect
personal information from children under 13. If we become aware that we have
collected such information, we will take steps to delete it.
8. Changes to this privacy policy
We may update this Privacy Policy from time to time. Any
changes will be posted on this page with an updated effective date. We
encourage you to review this Privacy Policy periodically to stay informed about
how we are protecting your information.
9. Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Protect against legal liability
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
10. Who you are sharing your information with
Your personal information is shared with Halfway.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Halfway
Email: [email protected]
Address: Centurion, Gauteng.